Questions Often Asked By Homeowners
1. What is Trouble Shooting?
Trouble shooting is the "detective work" involved in any electrical repair. We need every clue we can get to troubleshoot quickly and accurately. You can help us tremendously by giving us an accurate description of what the problem was, and also how and when the problem occurred. We test and examine your wiring of course, but first we listen to you, to find out exactly what you have experienced and why you have called us.
2. How long does Trouble Shooting generally take
Trouble shooting a problem usually does not take very long. The average time is about an hour. In many cases the solution to the problem is even easier than finding the problem. If we discover that the trouble shooting process will take additional time, we tell you before continuing.
3. How many technicians do you send on a service call?
Most of the time we send one technician. In some cases two technicians are necessary or more economical than one. In these cases, of course, we send two.
4. Can you fix the problem the same day?
We will make every effort to do so. More often than not we can fix the problem very quickly the same day. Some problems require a city permit, an inspection, or the power company to do work and we have to work with these entity's schedules.
5. How can I know how much this will cost?
Ask Us! We don't want to surprise you with a higher bill than you expect, anymore than you want to be surprised. Once we have diagnosed your electrical problem we will give you a straight forward price to fix it.
Remember, electrical wiring is not a hobby! Many of the serious problems we see are code violations in wiring installed by a “do it yourselfer” or homeowner with some advice from “the guy at the hardware store.”
These problems often come to light when a property is being sold and a real estate inspector requires expensive repairs. They can also be a fire, safety, or electrocution hazard.
